Privacy Policy
Parker AI Team · parkeraiteam.com · Last updated September 2026
Website Privacy Policy
1. Introduction
Who We Are
Parker AI Team is a trading name of CS Platforms Ltd (Company Number: 15214067, registered office: Unit 2 7 Tarves Way, London, England, SE10 9JP). CS Platforms Ltd is the controller of the personal data described in this policy.
We provide AI assistant services to businesses in the United Kingdom.
This privacy policy explains how we handle personal information when you visit our website at parkeraiteam.com.
This policy does NOT cover personal data we process on behalf of our clients when we deliver the Parker AI Team service. That processing is governed by our agreement with each client.
Our Contact Details
- Privacy enquiries and data subject requests: hi@parkeraiteam.com
- General Contact: hi@parkeraiteam.com
- We have not appointed a Data Protection Officer. Privacy questions are handled through the address above.
Information Commissioner's Office (ICO)
You have the right to complain to the UK data protection regulator:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
2. What This Policy Covers
This privacy policy applies to personal information we collect when you:
- ✅ Visit the parkeraiteam.com website
- ✅ Fill in our contact form or book a call through our booking calendar
- ✅ Communicate with us via email
- ✅ Interact with our social media accounts
- ❌ This policy does NOT cover personal data we process on behalf of clients when delivering the Parker AI Team service
- ❌ This policy does NOT cover third-party websites we link to
3. Information We Collect
3.1 Information You Provide Directly
When you use our contact form, book a call or email us: your name, email address, company, phone number if you give it, and what you write in your message or booking.
3.2 Information We Collect Automatically
Before you make a cookie choice, Google receives a cookieless signal from this page, including your IP address, under Google Consent Mode. If you accept analytics cookies: pages visited, referring site, approximate location derived from your IP address, and device and browser type, collected by Google Analytics 4. When your browser loads this website, our hosting provider (Netlify) and our font providers (Adobe Fonts, Google Fonts) receive your IP address in order to deliver the page.
3.3 Information From Third Parties
We may receive information about you from:
- Google Analytics: Aggregated website usage statistics
- Social media platforms: If you interact with our posts or ads
4. How We Use Your Information (Legal Basis)
Under UK GDPR Article 6, we process your personal information on the following legal bases:
4.1 Consent (Article 6(1)(a))
- What: Website analytics (Google Analytics 4) and other optional cookies
- How: You tick a box or actively opt-in
- Withdrawal: Change your cookie preferences at any time
4.2 Contract (Article 6(1)(b))
- What: Demo requests, service enquiries, customer onboarding, where you are, or are acting to become, our customer. If you contact us on behalf of a business, we rely on our legitimate interest in responding to you (4.3)
- How: Necessary to respond to your request or provide services
- Example: When you request a demo, we need your email to send booking details
4.3 Legitimate Interests (Article 6(1)(f))
- What: Responding to business enquiries, fraud prevention, business development
- How: Necessary for our legitimate business interests
- Your rights: You can object to processing based on legitimate interests
Our legitimate interests include:
- Detecting and preventing fraud or security threats
- Conducting business development and market research
- Maintaining records for legal compliance
Balancing test: We ensure our interests do not override your rights. You can object at any time.
4.4 Legal Obligation (Article 6(1)(c))
- What: Tax records, legal compliance, responding to court orders
- How: Required by UK law
- Example: Keeping financial records for HMRC
5. Cookies and Similar Technologies
We use cookies and similar technologies on our website.
For detailed information, see our Cookie Policy.
Summary of Cookie Use
We use strictly necessary cookies to record your cookie choice. We set Google Analytics 4 cookies only if you accept analytics cookies. We do not use advertising cookies.
Managing Cookies
You can manage cookie preferences through:
- Our cookie banner (appears on first visit)
- Cookie preference centre (footer link)
- Browser settings (see Cookie Policy for instructions)
Our cookie consent tool: We use Iubenda to manage consents. Details at https://support.iubenda.com/support
6. How We Use Your Information
6.1 Providing Services and Support
We use your information to:
- Respond to demo requests and enquiries
- Schedule and conduct product demonstrations
- Provide customer support
- Process service applications
- Manage client accounts
6.2 Communication
We use your contact details to reply to you. We do not send unsolicited marketing emails.
6.3 Website Improvement and Analytics
We use your information to:
- Analyse website traffic and user behaviour
- Identify popular content and improve navigation
- Test new features and designs
- Optimise for mobile and different browsers
6.4 Security and Fraud Prevention
We use your information to:
- Detect and prevent security threats
- Monitor for suspicious activity
- Protect against spam and abuse
- Comply with legal obligations
6.5 Business Operations
We use your information to:
- Maintain accurate business records
- Conduct market research
- Improve our products and services
- Comply with tax and legal requirements
7. Who We Share Your Information With
7.1 Service Providers (Processors)
We share information with service providers who process data on our behalf:
- Google (Google Workspace for email and our booking calendar; Google Analytics 4 for website analytics, with your consent)
- Nimble (our contact form and customer relationship records)
- iubenda (cookie consent tool)
- Netlify (website hosting)
- Adobe Fonts and Google Fonts (web fonts)
7.2 Professional Advisers
We may share information with:
- Solicitors (legal advice)
- Accountants (financial compliance)
- Business consultants (under confidentiality agreements)
7.3 Regulatory and Legal Authorities
We may disclose information when legally required:
- Information Commissioner's Office (ICO)
- HM Revenue & Customs (HMRC)
- Other regulators, where the law requires us to disclose information to them
- Police and law enforcement (with valid legal requests)
- Courts and tribunals (in legal proceedings)
7.4 Business Transfers
If we sell, merge, or reorganise our business, personal data may be transferred to the new owner. We will:
- Notify you in advance
- Ensure the new owner respects this privacy policy
- Give you options if you object
7.5 We Do NOT:
- ❌ Sell your personal information to third parties
- ❌ Share data with advertisers
- ❌ Use your data for purposes unrelated to our services
- ❌ Send spam or unsolicited communications
8. International Data Transfers
8.1 Where We Store Data
Our service providers store data in the United Kingdom, the European Economic Area (EEA) and the United States.
8.2 Transfers Outside the UK
Some of our service providers are based in, or process data in, the United States or the European Economic Area:
- Google LLC (Google Workspace, our booking calendar, Google Analytics 4 and Google Fonts), Netlify, Inc. (website hosting) and Adobe Inc. (Adobe Fonts), United States: we rely on the UK-US data bridge (the UK Extension to the EU-US Data Privacy Framework).
- iubenda S.r.l. (cookie consent tool), Italy: we rely on the UK's adequacy regulations for the European Economic Area.
- Nimble, Inc. (our contact form and customer records), United States: what you submit through our contact form is transferred to and stored by Nimble.
8.3 Your Rights Regarding Transfers
You can:
- Request details of where your data is processed
9. How Long We Keep Your Information
We retain personal information only as long as necessary for the purposes we collected it:
- Enquiries, contact form and booking data: 24 months after our last contact with you, unless you become a customer
- Customer records: for the duration of the contract and 6 years after it ends (tax and limitation periods)
After Retention Periods
When no longer needed, we will:
- Delete data securely
- Anonymise data for statistical purposes (where appropriate)
- Archive data if legally required (restricted access, encrypted)
Legal Holds
We may retain data beyond normal periods if:
- There is an ongoing legal claim or investigation
- Regulatory authority requests preservation
- You have requested restriction of processing
10. Security Measures
We implement technical and organisational measures to protect your information:
10.1 Technical Security
- ✅ Encryption: TLS encryption for data in transit on this website
10.2 Organisational Security
- ✅ Confidentiality: Everyone with access to personal data is bound by confidentiality obligations
- ✅ Data minimisation: We collect only what we need
10.3 Your Security Responsibilities
Please help us protect your information:
- Report security concerns to hi@parkeraiteam.com
- Be cautious of phishing emails claiming to be from us
11. Your Data Protection Rights (UK GDPR)
You have the following rights under UK GDPR:
11.1 Right of Access (Article 15)
- What: Request a copy of your personal data
- How: Email hi@parkeraiteam.com
- Timeframe: We respond within 1 month, free of charge
- What you'll receive: Copy of data, processing details, retention periods
11.2 Right to Rectification (Article 16)
- What: Correct inaccurate or incomplete data
- How: Email hi@parkeraiteam.com with corrections
- Timeframe: We respond within 1 month
11.3 Right to Erasure / "Right to be Forgotten" (Article 17)
- What: Request deletion of your personal data
- When available: Data no longer necessary
- You withdraw consent (for consent-based processing)
- You object and we have no overriding legitimate grounds
- Data was unlawfully processed
- Exceptions: We may refuse if legally required to keep data (e.g., tax records, legal claims)
11.4 Right to Restrict Processing (Article 18)
- What: Limit how we use your data
- When available: You contest data accuracy (while we verify)
- Processing is unlawful but you don't want deletion
- We no longer need the data but you need it for legal claims
- You object to processing (while we verify legitimate grounds)
11.5 Right to Data Portability (Article 20)
- What: Receive your data in a structured, machine-readable format
- When available: Processing is based on consent or contract AND processing is automated
- Format: CSV, JSON, or other commonly used formats
11.6 Right to Object (Article 21)
- What: Object to processing based on legitimate interests or for direct marketing
- Effect: We must stop processing unless we demonstrate compelling legitimate grounds
- Direct marketing: You can object at any time (we must comply immediately)
11.7 Rights Related to Automated Decision-Making (Article 22)
- What: Not be subject to solely automated decisions with legal/significant effects
- Our position: We do not use automated decision-making on our website
11.8 Right to Withdraw Consent
- What: Withdraw consent for consent-based processing
- How: Update your cookie preferences or email hi@parkeraiteam.com
- Effect: We stop processing from the point of withdrawal (doesn't affect lawfulness of past processing)
How to Exercise Your Rights
- Email: hi@parkeraiteam.com
- Subject line: "Data Subject Request - [Your Name]"
- Include: Full name, email address, description of request
- ID verification: We may request ID to verify your identity (to protect your data)
- Response time: 1 month (may extend by 2 months for complex requests)
- Cost: Free (excessive or repeat requests may incur reasonable fees)
12. Right to Complain
If you're unhappy with how we handle your personal data:
Step 1: Contact Us
Email hi@parkeraiteam.com with your concern. We will:
- Acknowledge within 3 business days
- Investigate thoroughly
- Respond within 1 month
Step 2: Contact the ICO
You have the right to complain to the UK data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Live Chat: Available on ico.org.uk
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You can complain to the ICO at any time - you don't have to contact us first.
13. Children's Privacy
Our website and services are not directed at children under 18.
We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact hi@parkeraiteam.com immediately. We will delete it promptly.
Parent/Guardian Responsibility: If you are a parent or guardian and become aware your child has provided us with information, please contact us.
14. Links to Other Websites
Our website may contain links to third-party websites, including:
- Social media platforms (LinkedIn, Twitter)
- Partner websites
- Industry resources
- News articles
We are not responsible for:
- Privacy practices of third-party websites
- Content on external sites
- Security of other websites
Before providing information to third parties, please review their privacy policies.
15. Social Media
We have a presence on social media platforms, including:
- LinkedIn
- Twitter / X
- YouTube
When you interact with our social media accounts:
- The platform's privacy policy applies
- We may see your profile information (depending on your settings)
- We do not collect personal data directly from social media (except publicly available info)
Marketing: If you message us on social media, we may use the conversation to provide support or respond to enquiries (legitimate interests).
16. Changes to This Privacy Policy
16.1 When We Update
We may update this privacy policy:
- To reflect changes in UK data protection law
- When we add new features or services
- To improve clarity
16.2 How We Notify You
Minor changes (e.g., clarifications):
- Update the "Last Updated" date
- Post the new policy on our website
Material changes (e.g., new purposes, new data sharing):
- Prominent website notice
- 30 days' notice before changes take effect
16.3 Version History
Current version: 1.2 (23 September 2026)
Previous versions available on request: hi@parkeraiteam.com
17. Legal Framework
This privacy policy is designed to comply with:
- ✅ UK General Data Protection Regulation (UK GDPR)
- ✅ Data Protection Act 2018
- ✅ Privacy and Electronic Communications Regulations (PECR) 2003
Governing Law: This policy is governed by the laws of England and Wales.
18. Contact Us
General Privacy Questions
Email: hi@parkeraiteam.com
We acknowledge privacy questions within 3 business days. Requests to exercise your data protection rights are answered within 1 month (see section 11).
Data Subject Requests
Email: hi@parkeraiteam.com
Subject line: "Data Subject Request"
Response time: Within 1 month
General Enquiries
Email: hi@parkeraiteam.com
Parker AI Team (CS Platforms Ltd)
Last updated September 2026
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